Senior TechOps Engineer

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. TEAM OVERVIEW Plaid's TechOps team is the technical foundation that is a major stakeholder in keeping the company running. We own the systems, tools, and infrastructure that every Plaid employee depends on from identity and endpoint management to help desk support, office infrastructure, and the internal tooling that powers day-to-day productivity. What sets us apart from a traditional IT team is how we approach the higher level goals we have to improve our systems and tooling over time. We treat corporate infrastructure like an engineering problem: configuration lives in code when possible, endpoint provisioning is automated, access assignment is self-service, and we're always looking for ways to make our systems more reliable and our support burden smaller. We've built real momentum in that direction, and we're investing in the people and tools to take it further. We're a small team with broad ownership and high standards. We work closely with Security, Engineering, and People teams to make sure Plaid's internal environment is secure, scalable, and ready for where the company is going whether that's a new office, a new compliance requirement, or a new way of working enabled by AI tooling. ROLE OVERVIEW While you would be required to take part in our on-call rotation for a few hours a week, this isn't just a break/fix IT position, it's a chance to build, improve and own systems that a thousand-person company depends on. If you care about doing IT the right way, infrastructure as code, automation-first, and are very security-minded, this team is actively building that culture and we need someone with existing experience in this area to help us move even faster. In this role you will be expected to own various domains, extend existing capability for the team on a longer term roadmap and work on larger scope (quarter or longer) and more complex projects. RESPONSIBILITIES - Leading others on the team, unblocking others and providing some guidance and mentorship. - Helping the team build out its roadmap, advocating for work that should be done in the future and backing it up with a plan. - Owning and improving Okta configuration, lifecycle policies, access reviews, MFA enforcement, Workflows automation - Managing endpoint configuration via Iru/Kandji, with a preference for policy-as-code and version-controlled configs - Building and maintaining automation to reduce repetitive support burden - Evaluating, deploying and supporting AI tooling to improve team and company productivity - SaaS procurement/renewals for the systems we own - Active ownership of many companywide SaaS platforms (Google Workspace, Linear, Slack, Okta etc.) - Supporting other Eng, Security and GTM teams with planned work that crosses into the team boundary of the systems we support or our expertise. - 3 days a week in the office QUALIFICATIONS - Must have experience: - 5+ years of experience supporting a large fleet of macOS devices - mobile device management for Apple devices (Iru, Intune, Workspace One etc.) - configuration as code (ex: terraform) - Advanced usage of bash/python or other languages - leveraging Claude Code, Codex or other tools to improve the quality and efficiency of the solutions you are building - Experience managing, but also defining and leading the business with the proper use of critical central business systems - Google Workspace - Slack - Linear/Jira or other ticketing platforms Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the posi