Senior Solutions Architect - East Enterprise team

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Overview: As a Senior Solutions Architect on GitLab’s AMER East Enterprise team, you’ll be a trusted advisor to large, complex organizations in the region. You’ll show how GitLab’s AI-powered DevSecOps platform meets both technical requirements and business objectives across the software development lifecycle, from planning through monitoring. You’ll guide enterprises through their digital transformation journeys, bringing deep technical expertise, strong customer empathy, and the credibility to engage everyone from practitioners to executives. Reporting to a regional Solutions Architect Manager and partnering closely with Account Executives and cross-functional teams, you'll own technical evaluations, including proofs of value and workshops, shape solution architectures, and serve as the voice of the customer back to Product Management. You'll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab's differentiated position in an AI-driven DevSecOps landscape. What you'll do: • Own the technical strategy for your assigned enterprise accounts, from discovery through adoption, and solve customer issues of broad scope and high complexity. • Drive the technical evaluation process as the directly responsible individual, including solution design, proof of concept or proof of value ownership, workshop design, and the technical components of tenders, audits, and value stream assessments. • Lead competitive analysis and positioning on complex opportunities in the region, articulating GitLab’s differentiated value in an AI-driven DevSecOps landscape. • Partner with Account Executives and regional sales teams across AMER East Enterprise to shape and execute account strategies. Contribute technical insight to account and territory planning, and coach sales colleagues on deal qualification. • Build deep relationships with technical practitioners and business leaders across multiple teams and levels of the customer organization, and help them become GitLab advocates. • Advise customers on modern software development, CI/CD, security, and cloud practices, challenging existing approaches to improve return on investment. • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning. • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners. • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team. • Mentor Solutions Architects and contribute to team learning and SA organizational initiatives. • Bring fresh ideas to customer calls and demos based on current market trends, and create reusable examples and technical collateral for customers and partners. What you'll bring • Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation. • Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows. • Hands-on experience with GitLab or comparable source control, continuous integration and continuous deployment, and collaboration platforms, and the ability to map platform capabilities to customer use cases. • Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams. • Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments. • Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers. • Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing. • Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields. • Ability to travel as needed, in line with GitLab’s travel policy. About the team The Solutions Architect team is