Sales Account Manager II

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Sales at Brex Sales is the growth engine at Brex. We bring in new customers, expand existing relationships, and drive the company’s bottom line. With unlimited territories and uncapped opportunity, your ambition sets the ceiling. We win together, celebrate often, and reward performance. If you want to sell a category-defining product with real ownership, this is your team. What you’ll do As an Account Manager II, you'll strategically own a book of our higher-value, more complex customers and carry the number for net revenue retention and expansion across it. You'll operate as a commercial advisor rather than a support contact: multi-threading into economic buyers and finance executives, leading complex multi-product negotiations, and structuring deals that hold up over multiple years. Roughly 70% of your time goes to commercial execution and growth, and the other 30% to driving the product adoption that makes expansion durable. You'll also be a force multiplier on the team, mentoring earlier-career AMs and helping set the standard for how the account management motion runs at Brex. Where you’ll work This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities • Strategically own a book of higher-value, more complex accounts, typically 100 to 130 accounts, and drive net revenue retention and expansion across it • Serve as the primary commercial point of contact for your customers, ensuring Brex is an essential part of how they operate • Act as a commercial advisor: multi-thread into economic buyers and executive stakeholders, from Controller up to CFO, tailoring your communication and value framing to each audience • Drive revenue by proactively identifying expansion opportunities and tying Brex's value to measurable business results, including running structured discovery, building business cases, and creating commercial proposals • Lead complex, multi-product negotiations and structure deals across pricing, terms, and multi-year commitments, partnering with Risk, Underwriting, Legal, and Deal Desk to balance customer needs with revenue impact • Own large expansion and cross-sell motions in partnership with Sales and Solutions Engineering • Turn churn-risk accounts around, handling objections and competitive pressure with ease, and flag risks early with a recommended plan of action • Build and deliver quarterly business reviews that tie product value to commercial outcomes, ROI, and expansion • Forecast with high accuracy and maintain rigorous pipeline, CRM, and deal hygiene in Salesforce • Consistently meet or exceed retention and expansion quota each quarter • Deeply understand each customer's workflows, accounting processes, and financial priorities to uncover pain points and steer stakeholder dynamics toward full adoption • Champion adoption strategies across the Brex platform, spanning cards, spend management, bill pay, travel, and banking, so expansion is durable rather than one-time • Mentor junior AMs through coaching, deal shadowing, and best-practice sharing Requirements • 4+ years of experience in customer-facing roles managing a book of business, owning account health, executive relationships, renewals, and expansion strategy • Track record of carrying and consistently hitting a retention and expansion quota, with accurate forecasting • Demonstrated ability to run the full commercial cycle independently across renewals, upsells, and cross-sells, including business case building, negotiation, and closing • Experience multi-threading into economic buyers and executive stakeholders on complex accounts • Fluency in the language of modern finance, demonstrated through hands-on experience with the ecosystem of financial technology, including ERPs, spend management platforms, or AP automation tools • Experience and comfort interacting with a high volume of customers at different stages of the customer lifecycle • Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams • Ability to analyze product usage data, detect important insights and trends, and implement change based on those insights • Demonstrated success in cross-functional collaboration and leading or influencing internal roadmaps based on customer needs • Coachability and grit, with an interest in growing your sales career and mentoring others • Bachelor's degree; finance, business, or related fields Bonus points • You understand the bigger picture of customer value • Experience in this or a similar role within a rapidly expanding start-up • You a