Strategic Account Manager, Hotel Programs

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know Our Team: We believe travel allows people to enjoy, learn, and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding, and happiness. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. The Opportunity: As an NYC-based Strategic Account Manager, Marketing Programs, you will play a critical role in driving the growth and performance of Agoda and Priceline's North American hotel partner network. This is a highly cross-functional role that combines commercial account management, regional operations, analytics, and strategic project execution. What You’ll Do: You will work closely with Market Managers, Regional Directors, and commercial leadership to identify growth opportunities, improve partner performance, and support key regional initiatives. Leveraging data, market insights, and partner feedback, you will help shape supply strategies, optimize marketing program adoption, and deliver actionable recommendations that drive business results. The ideal candidate is analytical, commercially minded, comfortable working with data, and passionate about solving business problems in a fast-paced environment. Commercial Growth & Partner Engagement • Drive adoption and growth of Agoda and Priceline marketing and visibility programs across North America. • Support hotel partners and internal teams in identifying opportunities to increase production, conversion, and overall partner performance. • Maintain a healthy pipeline of opportunities through proactive outreach and relationship management. • Develop and deliver customized business reviews, presentations, and recommendations for internal and external stakeholders. • Gather partner feedback and translate insights into scalable solutions and process improvements. Regional Performance & Strategy • Monitor regional performance trends and identify opportunities for growth, optimization, and risk mitigation. • Partner with regional leadership to execute strategic initiatives and commercial priorities. • Analyze supply, revenue, and performance metrics to provide actionable recommendations for leadership teams. • Support quarterly planning, forecasting, and business reviews through data-driven insights. • Escalate and help resolve operational or product issues that impact partner experience or regional performance. Analytics & Operational Excellence • Translate complex data into clear, concise recommendations for leadership • Identify opportunities to improve workflows, reporting processes, and operational efficiency through technology and automation. • Leverage AI and emerging technologies responsibly to improve productivity, insights generation, and decision-making. Required Qualifications: • Bachelor’s degree in business, or a related field, or equivalent professional experience. • 3-5+ years of experience in account management, business operations, strategy, analytics, consulting, project management, or a related field. • Strong analytical and problem-solving skills with the ability to translate data into actionable business insights. • Advanced proficiency in Excel and/or Google Sheets. • Working knowledge of SQL (or similar query language) and experience with BI / data visualization tools (e.g., Tableau, Power BI, Looker, Superset, etc.) or willingness to learn quickly • Comfortable working with AI-powered tools and adopting new technologies. • Excellent communication skills in English (written and verbal); able to explain complex topics clearly and tailor the message to different audiences. • Strong project management and stakeholder management skills. • Self-starter with strong ownership, accountability, and execution skills. Preferred Qualifications: • Ability to balance strategic thinking with hands-on execution. • Strong commercial acumen and data-driven decision making. • Proven ability to influence stakeholders across different functions and levels of the organization. • Curiosity, ownership mindset, and a passion for driving measurable business impact. Discover More About Working At Agoda • Agoda Careers https://careersatagoda.com • Facebook https://www.facebook.com/agodacareers/ • LinkedIn https://www.linkedin.com/company/agoda • YouTube https://www.youtube.com/agodalife Equal Opportunity Employer Agoda prides ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias