Service Project Management Intern

HI, WE’RE BACK MARKET. We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? The Extended services team at Back Market is responsible for creating, developing and rolling out new innovative services and cool features for our end-customers all over the world. Within this department, the Team is supporting the business by ensuring that our offers answer our customers needs while being the best-in-class in terms of operational excellence. As a Services Project Manager Intern, you will work within the Extended Services Team. You will improve customers’ funnel/claim journey, launch new added-value features/service and make sure our current offer meets local customers' expectations and requirements. YOUR MISSION (IF YOU ACCEPT IT): 🥇 - Monitor the performance of active countries (revenue & customer experience) on Tableau & create reports and share suggestions of weekly action plans - Improve the NPS and the claim management process along with the Care Team to provide the best in class customer experience - Launch new features to our insurance offer to ensure our offer is cooler than Apple Care. - Ensure our current offer meets local customers’ expectations & requirements (cross-team work with marketing & product teams and handle relations with local partners). - Roll out new services or new pricing (cross-team work with Country managers, legal teams, product, etc) - Work on the new range of Business-to-Customer premium services to increase customer conversion and loyalty YOU ARE IN THE RIGHT PLACE IF: ⭐ - Looking for a 6-month internship - English AND French are no-brainers (fully professional capability). If you’re extra cool and speak more languages, bonus points for you! - Strong analytical skills (Pack Office - Excel and PowerPoint skills). SQL is a strong plus, but not mandatory. - Strong organizational and project management skills (communication skills and data-driven) - You are proactive, have team spirit, and a high capacity to federate and work with transversal teams - Experience in fintech or insurtech is a plus, but not mandatory ABOUT THE INTERNSHIP: ℹ️ - Starting date: January 2027 - Duration: 6 months - Schedule: Full-time (35H/week) - Location: Paris, France - Contract: Internship agreement from your French school required RECRUITMENT PROCESS: 📅 - Skills fit interview with the direct manager - Technical test (home assignment) - Cultural fit interview with another person in the team - Video-call HR Interview with the Talent Acquisition Specialist (30min) WHY SHOULD YOU JOIN US ? ✌🏼 At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: - A mission driven work environment where your day to day makes an impact on the planet. Seriously. - Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. - Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.