Senior Technical Marketing Engineer

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Technical Marketing Engineer (TME) to join our team. This is a Remote role, reporting to the Director, Technical Marketing Engineer in the Product Management department. We are seeking a hands-on, self-starting Technical Marketing Engineer (TME) with deep networking expertise to drive technical enablement, customer validation, and field readiness for our next-generation Zero Trust Branch solutions. In this high-impact role, you will architect and maintain complex lab environments, lead hands-on Proof of Value (PoV) customer engagements, and provide technical troubleshooting to resolve escalations. As the bridge between engineering and field teams, you will author comprehensive deployment guides, technical collateral, and test plans while delivering interactive training to systems engineers and partners. This is an ideal position for a practitioner who thrives on solving real-world enterprise networking challenges and accelerating customer adoption across distributed edge environments. What you’ll do (Role Expectations) • Lead Customer Proof of Value (PoV) Engagements & Field Validations by directly owning and executing hands-on technical PoVs, architectural demonstrations, and pilot evaluations with enterprise prospects and customers to validate technical capabilities, eliminate sales friction, and accelerate enterprise deal closure • Architect, Build, and Maintain Advanced Lab Topologies by designing, deploying, and maintaining resilient physical and virtual networking lab environments simulating complex enterprise branch, edge, retail network topologies to rigorously test product behavior, interoperability, and real-world scale • Drive Complex Technical Troubleshooting & Escalation Resolution by serving as the direct technical escalation bridge between field teams and core engineering to diagnose, reproduce, and resolve critical L2/L3 networking escalations, network segmentation challenges, and packet-level anomalies during active customer pilots • Author Technical Documentation, Deployment Guides, and Reference Architectures by developing production-ready technical collateral, including step-by-step deployment runbooks, reference architectures, white papers, competitive test plans, and solution briefs to standardize best practices and accelerate post-sales time-to-value • Deliver Field Readiness & Enablement Training by creating and conducting high-impact technical training programs, interactive workshops, and technical webinars for Systems Engineers (SEs), professional services, and channel partner architects to scale deployment self-sufficiency across distributed enterprise environments Who You Are (Success Profile) • Operate with a strong ownership mindset, combining a passion for the mission with high integrity and the ability to navigate seamlessly between strategic planning and hands-on execution. • Maintain a customer-obsessed approach, building deep empathy for internal and external stakeholders to solve real-world problems and champion their success. • Move with a strong sense of urgency, focusing on execution and delivering high-impact, high-quality results rapidly in a growth-oriented environment. • Drive innovation through deep curiosity, enjoying complex technical challenges and leveraging technology to build secure, scalable solutions. • Lead with integrity and accountability, consistently aligning actions with words to build trust across teams. What We’re Looking for (Minimum Qualifications) • Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving • 5+ years of hands-on experience in technical marketing, solutions architecture, or advanced systems engineering with deep subject matter expertise in enterprise routing, switching, TCP/IP, L2/L3 network segmentation, and tunneling protocols (WireGuard, IPsec, VxLAN) • Proven track record of leading and winning hands-on customer Proof of Value (PoV) pilots and executive architectural evaluations within complex enterprise and distributed edge networking environments • Hands-on proficiency in building and maintaining multi-vendor physical and virtual network lab topologies using bare-metal appliances, hypervisors (ESXi, KVM), and network emulation platforms (EVE-NG, GNS3) • Advanced packet analysis and troubleshooting expertise using Wireshark, tcpdump, and traffic generation tools to diagnose real-time routing anomalies, latency/jitter, MTU issues, and NAT/firewall traversal • Demonstrated track record of authoring production-grade technical collateral (deployment runbooks, reference architectures, white papers) and delivering technical enablement sessions to sales engineering, professional services, and partner teams What Will Make You Stand Out (Preferred Qualifications) • Proven ability to leverage AI tec