QA
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Role summary - We are looking for a high-performing KYC Representative (2 to 4 years of experience) to support high-value (HV) customer onboarding and due diligence operations. This role is designed for individuals who can quickly ramp up (within ~3–4 months) and operate effectively in a fast-paced, high-complexity environment, handling customers with elevated risk, volume, and business impact. The ideal candidate brings strong analytical skills, ownership mindset, and the ability to go beyond SOPs—identifying gaps, improving workflows, and contributing to operational excellence.
Location: Bangalore, India, On-site, Full-time
Key Responsibilities:
• Perform end-to-end KYC reviews for high-value customers across APAC region.
• Review and validate customer documentation using internal tools and external sources
• Assess customer risk profiles, identify inconsistencies or unusual patterns, and ensure alignment with regulatory and internal AML/KYC procedures
• Handle complex cases requiring enhanced due diligence (EDD) and perform deep-dive analysis where required.
• Proactively escalate high-risk or ambiguous cases with clear rationale and recommended actions.
• Engage with internal stakeholders (Compliance, Risk, QA) to ensure accurate and timely resolution of cases.
• Drive SLA adherence and productivity targets, while maintaining high quality standards.
• Identify process gaps and contribute ideas for continuous improvement and automation.
• Support case investigations and collaborate on complex regulatory scenarios and edge cases.
Who you are – Candidate with 2 to 4 years of AML/KYC experience (Banking or Fintech operations). The role requires strong analytical skills, attention to detail, and proficiency in English and Microsoft Office. Candidates should be proactive, solution-focused, and able to work under deadlines with a strong sense of ownership. Experience across multiple regions and regulatory licenses is a plus.
• Bachelor’s degree
• Proficiency in English is a must
• Service-oriented approach with great communication skills.
• High attention to details and patterns with strong analytical skills
• General knowledge of computers and Microsoft Office applications
• Capable of multi-tasking and working under targets
• Solution focused and proactive in problem solving.
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.