Delivery Manager (New Location Opening!)

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. Something new is coming to Highland Park. Lucid is preparing to open our brand-new Studio at 1200 Old Skokie Valley Road, Highland Park, IL 60062, with a planned opening in early February 2027. We’re building the team that will bring this new location to life and are looking for talented Sales, Service, and Delivery professionals who share our passion for innovation, exceptional customer experiences, and the future of sustainable transportation. Joining our Highland Park team means more than stepping into a new role. It’s an opportunity to help launch a new location, shape its culture, build lasting customer relationships, and contribute to Lucid’s continued growth throughout Chicagoland. As a Delivery Manager, you will be responsible for overseeing all new vehicle deliveries, lease-returns, and trade-ins from your facility as well as onsite inventory. You will lead a team of Delivery Associates and Vehicle Operations Specialists ensuring seamless transactions and exceptional service from start to finish. This role is responsible for ensuring state and local compliance, implementation of internal business practices, and accurate completeness of every customer transaction. This is a critical role to ensure customer expectations and timelines are met in order to execute on successful customer delivery operations. Team Management and Development: • Lead field Delivery team, ensuring seamless transactions and exceptional customer service. • Ensure smooth transitions across all stages of the delivery process—financial clearance, documentation handling, and delivery ceremonies—in collaboration with Field Sales, Lucid Financial Services and logistics partners. • Ensure highest level of accuracy of every transaction before handing over vehicle. • Lead the professional growth of the Delivery team through one-on-one coaching, training, group discussions, role-playing exercises, and other effective coaching methods to achieve superior customer satisfaction. Trade-In & Inventory Management • Handle customer trade-ins, titling paperwork, and transferring of non-Lucid trade in vehicles through a 3rd party • Managing the intake of trade in vehicle and leveraging sound judgement in confirming the condition of trade-in • Partner with Remarketing team and handle Pre-Delivery Inspections on Lucid trade in and upgrades • Manage and oversight of the flow and forecasting of Lucid vehicles and requesting of additional inventory • Manage quality and condition of vehicle inventory and readiness Problem-Solving & Decision-Making: • Identify and remove technical, operational, and organizational barriers. Propose solutions using a business-oriented mindset and confidently utilize Salesforce reporting and analytics. • Handle and manage any customer escalations that may arise at the time of delivery Operational Planning: • Manage customer delivery pipeline, ensuring prompt pairing of customers with Delivery Associates • Excel in operations and planning sharing performance insights with the team and implementing corrective actions for deviations. • Support vehicle deliveries when Delivery Associates if capacity issue arise • Assist with daily operations as needed Brand Standards: • Ensure consistent execution of Lucid’s marketing and visual presentation • Responsible for how the customer will experience and interpret the Lucid brand through the delivery experience • Ensure every touch point of the delivery process is frictionless and seamless Customer Relationship Management: • Adapt problem-solving techniques to accommodate diverse customer needs and build strong collaborations with Lucid Financial Services and other internal and external stakeholders. Qualifications: • 4- 8 years of experience in a leadership role within the automotive, transportation or logistics industry. • Bachelor’s degree or equivalent work experience in business, sales, or a related field preferred. High school degree or GED required. • Proven ability to lead a team of sales and/or process-focused professionals in achieving targets. • Strong problem-solving abilities. Can identify technical, operational, and organizational roadblocks and provide solutions. • Business owner mindset with the ability to analyze reports and use our CRM program, Salesforce, with confidence. • Experience making data driven decisions and holding team accountable to KPI’s • Adept at nurturing, developing, and leading exceptional customer-oriented teams. • Strong cross functional collaborative skills, specifically with sales and service teams. • Demonstrated experience in fostering an inclusive and collaborative team environment. • Willingness to work weekends and extended retail hours, particularly at month or quarter ends. • Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire • Skilled in