Senior Program Manager, Enterprise Technology and AI

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Program Manager within GitLab's Enterprise Technology organization, you will lead the planning, execution, and delivery of complex, cross-functional technology programs that advance our enterprise IT strategy. You'll serve as a trusted advisor and program execution partner to IT leadership, translating strategic objectives into structured roadmaps and measurable outcomes. This is a highly visible role that requires both technical fluency and business acumen, with the ability to navigate ambiguity, align diverse stakeholders, and drive decisions across teams. You will operate at the intersection of IT, Finance, Legal, Product, and Business operations, bringing structure and clarity to programs that span multiple domains and functions. Whether standing up new capabilities, improving governance practices, or scaling operational processes, you will be the connective tissue that keeps programs moving, risks surfaced, and stakeholders informed. What you'll do • Own end-to-end program management for large-scale or high-complexity Enterprise Technology & AI initiatives, including scope definition, roadmap development, resource planning, and delivery tracking • Define and communicate clear success metrics for each program, reporting status and risk to Enterprise Technology & AI leadership on a regular cadence, and escalating issues with recommended paths forward • Partner with business and technology stakeholders to develop a deep understanding of underlying problems, desired outcomes, and solution trade-offs • Drive cross-functional alignment by facilitating decision-making, resolving dependencies, and maintaining momentum across distributed teams • Recommend and implement improvements to program governance frameworks, intake processes, and ways of working across the CIO org • Translate complex technical and business requirements into clear, actionable work plans accessible to both technical and non-technical audiences • Anticipate risks and interdependencies across the portfolio, proactively mitigating blockers before they impact delivery • Model GitLab values and remote work best practices, contributing to a high-trust, async-first team culture What you'll bring • 6+ years of program management experience, with a strong track record delivering large, cross-functional Enterprise Technology & AI programs • Demonstrated ability to simplify complex processes and build structured approaches to ambiguous problems • Experience influencing without authority, earning trust with senior stakeholders, and driving alignment across functions, including Finance, Legal, Sales, and Product • Comfortable operating at both a strategic level and in the details, switching between executive communication and hands-on program execution as needed • Strong written and verbal communication skills, with experience presenting program status, risks, and recommendations to ETA leadership and Executive audiences • Familiarity with Enterprise IT domains such as business systems, data, AI, security, infrastructure, or enterprise architecture (depth in one or more areas preferred) • Proficiency with program and project management tools and methodologies (Agile, Scrum, SAFe, or similar); PMP, CSM, or equivalent certification is a plus • Experience working in a remote, globally distributed environment with a bias toward async collaboration and clear documentation About the team The CIO Enterprise Technology & AI team is GitLab's central engine for improving the systems, data, and AI capabilities that support how we run the business. The team designs and operates enterprise applications, data platforms, corporate IT services, and AI-enabled workflows that help our globally distributed GitLab team members work effectively and securely. You'll join a team that partners closely with Finance, Sales, Marketing, People, Product, and Security to turn business strategy into scalable, reliable technology solutions. The work is broad, visible, and deeply cross-functional, which makes strong program leadership essential. In this role, you'll help teams stay aligned, make progress across complex initiatives, and bring transparency to how strategic work gets delivered across the organization. How GitLab Supports Full-Time Employees • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many succes