Channel RFI & Transaction Monitoring, Senior Analyst

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full. CHANNEL RFI & TRANSACTION MONITORING SENIOR ANALYST HOW YOU'LL MAKE IMPACT As a Channel RFI Senior Analyst, you’ll manage Airwallex’s first-line response to external enquiries from correspondent and partner banks, law enforcement agencies, regulators, and other competent authorities. You’ll review cross-border payment activity, interpret SWIFT messages and payment flows, and produce clear, well-supported responses that meet regulatory, contractual, and internal policy expectations. Working across Financial Crime Compliance, Transaction Monitoring, KYC, Financial Partnerships, Legal, Sanctions Compliance, and regional Operations, you’ll help protect Airwallex from financial crime risk while keeping high-priority cases moving with accuracy and urgency. - Own the external RFI mailbox and workflow, ensuring enquiries are triaged, tracked, documented, and closed within agreed SLAs. - Respond to correspondent bank RFIs covering cross-border wires and virtual account flows by reviewing end-to-end payment journeys and coordinating inputs from relevant teams. - Handle law enforcement enquiries from police, regulators, tax and customs authorities, and other competent agencies, escalating sensitive or complex matters to FIU, Legal, or the MLRO when appropriate. - Perform targeted account and transaction reviews, assess payment patterns and counterparties against customer KYC profiles, and recommend risk-based actions such as freezes, offboarding, or enhanced monitoring. - Draft concise, accurate, and audit-ready responses and case files that clearly document evidence, rationale, decisions, and approvals. - Partner with Financial Crime Compliance, Transaction Monitoring, KYC, Financial Partnerships, Legal, Sanctions Compliance, and regional Operations to align positions on complex cases and implement remediation or control improvements. - Improve the Channel RFI process through playbooks, templates, training materials, and dashboards that raise efficiency, response quality, and SLA performance. You’ll work on site in Malaysia. WHAT WE'RE LOOKING FOR ESSENTIALS - 3+ years of relevant experience in financial crime operations, AML, sanctions, or investigations within a bank, payments institution, or fintech. - Direct experience managing correspondent banking RFIs and law enforcement enquiries from police, regulators, or other competent authorities. - Strong understanding of cross-border payments and corridors, including how funds move through correspondent banks and payment networks. - Experience reviewing international wires, e-wallet flows, virtual account activity, counterparties, and common cross-border payment risk indicators. - Demonstrated ability to manage law enforcement RFIs within tight statutory, regulatory, or contractual deadlines, using sound judgement on escalation and data protection. - Proven ability to work with strict SLAs and high case volumes while maintaining quality, accuracy, and audit-ready records. - Solid knowledge of AML, CFT, and sanctions concepts, including common cross-border payment typologies such as layering through intermediaries, third-party payments, and trade-related flows. - Excellent written and verbal communication skills in English, with the ability to communicate professionally and clearly with external banks, authorities, and internal stakeholders. - Highly detail-oriented and organised, with the ability to work across multiple systems and datasets and piece together customer and transaction narratives from fragmented information. - Strong stakeholder management skills, sound judgement, and confidence engaging with external banks and authorities in a professional and controlled manner. PREFERRED - Mandarin proficiency, given Airwallex’s customer and banking partner base. - Professional certification such as CAMS, CFCS, ICA Advanced AML, or an equivalent qualification. YOU'LL THRIVE HERE IF - You own the outcome and you don't wait for permission to fix what's broken. - You're comfortable making decisions with incomplete information and moving quickly anyway. - You've operated in a compliance-heavy environment and know how to move fast without cutting the corners that matter. - You say what you mean. You're direct, but you lead with respect. - You connect dots across functions and hold the big picture without losing grip on the details. LEARN MORE ABOUT YOUR TEAM Operations at Airwallex is where global ambition gets translated into systems that actually hold at scale. This team runs the high-stakes flows businesses depend on — payments, accounts, and cross-border transactions. The work sits at the intersection of product, compliance, and customer experience. The problems are rarely simple: balancing speed with rigor, global consistency with local reality, and immediate execution with the stronger systems a growing company needs next. It's a function for operators with a builder mentality: trusted to take ownership, work cross-func