Senior Site Reliability Engineer I

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU'LL DO Site Reliability Engineers (SREs) are responsible for keeping all internal-facing services and platforms running smoothly. In a nutshell, SREs ensure site uptime. SREs blend sensible system administrators and software engineers who apply sound engineering principles, operational discipline, and mature automation to the environments and infrastructure services we provide. We specialize in systems–whether it be networking, the Linux kernel, or some more specific interest in scaling–algorithms or distributed systems. Our team helps to improve automation, infrastructure reliability, and empowers Braze’s other engineering teams to leverage the infrastructure products and platforms we create easily. Braze operates at a massive scale with over 3.3 billion monthly active users across our customers, collecting hundreds of billions of data points each month, and sending billions of messages to end-users daily. We use a diverse technology stack rooted in Ruby on Rails, MongoDB, Redis, Kafka, Kubernetes, and more. As a Site Reliability Engineer at Braze, you will collaborate with your team and consumer engineering teams to continuously improve the infrastructure, automation, and tooling that build internal products from these technologies. Main responsibilities: • Partner with Braze’s engineering teams on: • Architecting products to effectively utilize infrastructure platforms in a scalable, reliable manner • Debugging reliability and scalability issues across all stack layers, including the products built using our infrastructure platforms • Make monitoring and alerting alerts on symptoms and not on outages • Ensure that Braze meets our strict enterprise-grade SLAs with customers • Develop Braze’s internal platform infrastructure: • Create Infrastructure as code using Chef, Terraform, and Kubernetes • Develop deployment pipelines for applications in multiple languages using Docker, Kubernetes, etc • Provide centralized/common tooling, services, and automation frameworks that are critical for scaling operations, capacity management, reducing operational pain, and improving the day-to-day workflow of Braze’s engineering teams • Manage incidents: • Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers • Use your on-call shift to prevent incidents from ever happening • Retrospect everything that happens to turn lessons into system improvements/changes, automation, etc WHO YOU ARE • Proven track record of experience as a Software, DevOps, or Site Reliability Engineer • You think about systems - interfaces, boundaries, edge cases, failure modes, behaviors, specific implementations • Have an urge to collaborate, document, and deliver quickly • Collaborating across the global remote teams, often working asynchronously • Document everything so you don't need to learn the same thing (or plan the same work) twice • Delivering fast to delight our customers - even internal ones • Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it • Have a desire to solve everyday challenges facing software engineers and automate their toil away • Have an excellent ability to manage multiple tasks and expectations at once • Know your way around Linux and Unix Shell • Have strong programming skills - Ruby and/or Go preferred • Have experience with Docker, Kubernetes, Terraform, or similar IaC technologies • Have experience with MongoDB, Redis, Kafka, Postgres, or similar data technologies #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: • Competitive compensation that may include equity • Retirement and Employee Stock Purchase Plans • Flexible paid time off • Comprehensive benefit plans covering medical, dental, vision, life, and disability • Family services that include fertility benefits and equal paid parental leave • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend • A curated in-office employee experience, designed to foster community, team connections, and innovation • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching • Employee Resource Groups that provide supportive communities within Braze • Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value