Senior Software Engineer, Applied AI and Customer Solutions

About Coursera + Udemy Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog. Why join us now? AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them. Shape what comes next By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale. Job Overview You'll join a fast-paced innovation team that builds and deploys AI-powered solutions directly with Coursera's enterprise and campus customers. You'll operate across the full engagement lifecycle: scoping customer environments and pain points like a consultant, prototyping working demos in real time, and hardening validated solutions into production-grade, secure deployments. This role sits at the intersection of AI and data engineering, cloud and security architecture, and customer-facing solutioning. You'll work hands-on with customers to map workflows and data, while collaborating closely with Product Managers, AI Specialists, and Engineers to decide what gets standardized and deployed broadly. Regular travel to customer sites (domestic and occasionally international) is required for discovery, prototyping, and go-live phases. About your skills: Software Engineering - Core competency for designing, developing, and maintaining production-grade systems deployed in customer environments. AI Fluency - Essential for building and deploying agentic AI solutions and understanding AI capabilities for customer problem-solving. Customer/Stakeholder Focus - Essential for understanding customer needs, scoping ambiguous problems, and maintaining focus on business impact throughout engagements. What you'll be doing: • Scope customer environments directly with executive sponsors and IT/data owners to map systems, data models, and workflows. • Rapidly prototype and demo working solutions in front of customers, iterating in real time to validate business value. • Serve as the bridge between customer and core engineering teams to harden validated prototypes into production deployments. • Design and implement multi-tenant, hybrid, or customer-controlled deployment architectures that meet data residency, privacy, and IT-maturity requirements. • Build and own identity and access management, encryption, and secure cross-network connectivity (mTLS, VPC peering, PrivateLink, API gateways) for customer-embedded deployments. • Integrate security, data-residency, and compliance considerations into discovery conversations before commercial commitments are made. • Own CI/CD, observability, and production support for systems deployed inside customer environments. • Identify repeatable patterns across customer engagements and feed field evidence back to Product to inform standardization, broader deployment, or retirement decisions. • Collaborate with Product Managers, AI Specialists, and Program Managers to scope problem statements with focus on customer and business impact. • Travel to customer sites as needed to support scoping, prototyping, and go-live phases, including in-person workshops and executive readouts. Qualifications: • 5+ years of experience in a software engineering role with hands-on backend engineering and cloud infrastructure work. • 1+ years of experience building production-grade agentic AI solutions. • Experience with backend languages such as Python, Java, or Typescript and technologies such as Docker, Kubernetes, and Kafka, with demonstrated ability to work across the full stack. • Background in cloud platforms (AWS preferred) and ability to design and operate multi-tenant and hybrid customer-cloud deployment models. • Experience with data engineering fundamentals including ingesting, cleaning, and normalizing messy, inconsistent customer data across disparate source systems. • Working knowledge of identity and access management, encryption and key management, and secure network patterns (VPC peering, PrivateLink, mTLS) for customer-embedded or regulated environments. • Demonstrated history of operating directly with customers to scope ambiguous problems, conduct discovery, and demo work-in-progress solutions both in person and remotely. • Willingness and ability to travel regularly to customer sites, domestically and occasionally internationally, based on engagement needs. • Prior experience leading projects and troubleshooting complex issues with minimal supervision. #LI-C For more information about how Coursera collects and uses your personal information, please see our Coursera + Udemy Global Applicant Privacy Notice. To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form. Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request