Solutions Architect - Payments (pre-sales)

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full. Who you are As a Solutions Architect within the Solutions Engineering team, you will work closely with our commercial leaders, regional GMs, CTO, Product leadership, and cross-functional stakeholders to shape winning technical strategies for our most strategic enterprise clients. You will lead the full pre-sales discovery process, translate complex requirements into scalable architectural designs, and guide customers in unlocking the full value of Airwallex’s technology. This role places a strong emphasis on technical solutioning, executive engagement, and GTM enablement while maintaining hands-on, engineering-level involvement where needed to drive customer success. Beyond architecture and advisory, you will also take ownership of the end-to-end integration journey for high-impact strategic accounts, ensuring that the solutions you design are implemented correctly, on time, and in alignment with best practices. Working closely with Product and Engineering, you will support customers through their technical onboarding, troubleshoot complex API interactions, and ensure seamless integration outcomes. You will serve as the trusted technical partner across the entire sales and delivery lifecycle, leading discovery, designing compliant and scalable payment solutions, delivering compelling product demonstrations, and advising on architectural and operational decisions. Your expertise in multi-system API integrations and payments technology will be instrumental in shaping our technical narratives and delivering world-class customer experiences. As part of a rapidly expanding global team, you will contribute to the evolution of our solution frameworks and be pivotal in driving successful implementations and go-lives for enterprise customers. Responsibilities: - Drive thought leadership and build executive relationships with key business and technical stakeholders - Develop white paper / competitor studies / support “how to win” strategy development with the enterprise commercial, strategy, and marketing teams - Own pre-sales activities for strategic customers from technical perspectives, owning RFP process and develop proof of concepts - Work with account executives to design solutions that solve critical business challenges for our clients, throughout the pre-sales, solution design, and implementation processes - Act as the voice of the customer to inform our product team on insights, product gaps, and opportunities across the markets - Oversee end-to-end implementation delivery for strategic accounts, identifying and troubleshooting technical issues and ensuring client’s integration follow the best practice guidelines to create best developer experience - Approximately 10% travel is anticipated, especially for in-person meetings Minimum qualifications: - Bachelor's degree in a STEM discipline, with strong academic achievements - At least 10 years of experience working in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise or payments company - Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels - Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers - Strong problem-solving mindset, comfortable working with customers, partners, and the Airwallex Engineering team to develop new products and solutions - Understand at least one of the major programming languages (PHP, Ruby, Python, JavaScript, Java, etc.) - Experience integrating RESTful APIs into web applications Preferred qualifications: - Knowledge of the payments domain / financial services will be advantageous - Passionate about learning and actively seeks out knowledge - Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances. - Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles - Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers - Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from searc