Account Manager - Retail

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. The Team The UAE is one of our fastest-growing and most exciting markets. As Deliveroo continues to expand, we become a major revenue channel for partners across restaurant, grocery, and retail - aside from providing the best support, we are consultants that use data-driven insight and industry knowledge to help our partners grow in their industry. Our Account Management team oversees partner relationships - they are a passionate, dynamic group of team players that work well together and cross-functionally with other departments, and of course, they're fun. We are looking for a Retail Account Manager to join our UAE New Verticals Team. This is a great opportunity to become a critical member in one of the fastest-growing divisions at Deliveroo and drive impact across our most exciting vertical. 'Deliveroo Shopping' (Retail) covers a wide range of categories from gifts, electronics, beauty, and stationery to pet accessories. The Role In this role, you will manage relationships with a number of our top National and SMB Retail/Non-food partners across a small variety of categories. You will be responsible for onboarding, maintaining, and growing the partnerships as well as being the day-to-day contact between partners and Deliveroo, communicating their needs to internal teams. You will be helping new partners to launch and succeed on the platform and grow existing business on the Deliveroo platform, developing the ‘best in class’ value proposition for our customers within a new and exciting area of our business. What You’ll Be Doing Here’s what your day-to-day might look like: • Manage the relationship of our top Retail/Non-food partners, becoming the expert in this space as we scale • Driving partner performance by owning your portfolio’s business growth through proactive reporting, weekly/monthly/quarterly meetings and reviews, analysis, improvement projects, and identifying growth opportunities. You will work with both internal and external stakeholders to drive change and devise solutions to ensure issues are addressed and your accounts continue to grow. • Managing marketing and promotional planning for our Retail/Non-Food partners as they scale on the platform. • Ensuring that we are developing an ongoing attractive value proposition for customers, including selection, promotions, pricing, and service levels. • Working closely with compliance, legal, and operations to ensure best practices • Owning the execution of site roll-outs as we scale the proposition, mapping our gaps in coverage for partner expansion • Representing Deliveroo across your partner’s organisation, and ensuring that our internal stakeholders are supporting where appropriate. What You'll Need To Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: • 3-4 years of experience in an account management, business development/new business, or commercial role. • Experience in working within the Retail and/or Pharmacy industry is required • Experienced negotiator with the ability to drive mutual value for both partners and Deliveroo • Partner obsessed, with effective relationship building, organisation, and communication skills, whether face to face, through video, phone, or email. • Confident working with and analysing data - able to cut through the noise to understand what performance improvements will help grow your Retail partners, in order to make clear and actionable recommendations. • Able to create ideas and strategies to drive the growth of our joint business with our partners, with a willingness to trial at pace. • Collaborative team player who is able to get the best out of the people around you. Able to work effectively with all levels of Deliveroo. • Experience working in a dynamic, high-growth company is preferable Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-m