Senior Manager, Finance Transformation, Order to Cash

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Manager, Finance Transformation to join our team. This is a hybrid role, reporting to the Senior Director, Finance Transformation in the Finance department. The Senior Manager, Finance Transformation – Order to Cash exists to turn our global quote-to-cash function into a strategic advantage. This role will define and deliver a touchless, AI-enabled O2C operating model that connects every step from contract booking to cash collection across global operations. By removing manual hand-offs, building controls into automated and agentic workflows, and standardizing processes across regions, the role will speed up deal bookings, improve revenue recognition and billing accuracy, and allow Finance to scale with the business without adding headcount at the same rate. What you’ll do (Role Expectations) • Define and drive the global O2C vision, improve the service delivery model, and establish a multi-year transformation roadmap covering quote-to-cash aligned with strategic KPIs • Lead touchless finance and agentic AI adoption by designing and deploying automation and AI agents across order validation, invoicing, revenue recognition, cash application, collections, and dunning with human-in-the-loop checkpoints • Standardize processes and systems globally, harmonizing O2C processes across regions and partnering with Business Systems on ERP, CPQ, billing, and AR platform roadmaps • Build SOX-ready automated controls, maintain contract and billing data alignment with ASC 606 revenue requirements, and prepare the function for global e-invoicing and indirect tax mandates • Drive cross-functional adoption and alignment across Sales Ops, Deal Desk, Revenue Accounting, Tax, IT, Order Processing, and Revenue Operations teams Who You Are (Success Profile) • You act like an owner, driven by a passion for the mission and a bias for action, seamlessly navigating between high-level strategy and hands-on execution to achieve high-impact outcomes. • You are a high-trust collaborator who is ambitious for the team, actively giving and receiving candid, respectful feedback to earn trust and accelerate performance. • You possess a true growth mindset and a passion for continuous development, actively seeking feedback to elevate your impact and support your teammates. • You bring positive, constructive energy to complex challenges, inspiring your team with a 'can-do' attitude focused on practical solutions. • You operate with urgency and a relentless focus on execution, delivering high-impact results quickly in a fast-paced environment.x What We’re Looking for (Minimum Qualifications) • Proven experience delivering process automation in finance operations, with exposure to RPA, AI, agentic workflows, and the governance they require • 12+ years in finance operations, O2C, finance transformation, or advisory, including at least 4 years leading global O2C or quote-to-cash transformation programs • Recent experience in B2B SaaS subscription businesses, with working knowledge of multi-year, ramped, and usage-based billing models • Hands-on delivery across at least 3 instances of end-to-end ERP, billing, or AR automation implementations (e.g., NetSuite, Oracle, SAP, Zuora, Salesforce Revenue Cloud, HighRadius) from requirements through cutover and hypercare • Solid understanding of SOX 404 controls design, including automated controls, and of ASC 606 revenue recognition as it relates to contract and billing data • Bachelor's degree in Finance, Accounting, Information Systems, or a related field, alongside demonstrated ability to drive cross-functional change and communicate complex trade-offs clearly to senior executives What Will Make You Stand Out (Preferred Qualifications) • Hands-on experience designing or operating Salesforce CPQ • Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency • Hands-on experience designing and delivering billing systems • Knowledge or operational experience in revenue recognition #LI-Hybrid #LI-HG1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable l