Principal Product Manager, AI-Native Merchant Experiences

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Principal Product Manager, AI-Native Merchant Experiences The world's largest businesses run on Adyen. Payments, financial products, and increasingly the commerce workflows around them — money movement, billing, loyalty — flow through a single platform, across dozens of markets and hundreds of payment methods, at a scale most companies never encounter. That scale comes with complexity, and handling it on our merchants' behalf has always been our mission. But the way people expect to work is changing in real time. The payment operations lead who spent their morning chasing down why a batch of transactions failed now expects to ask a question and get an answer. The analyst who worked a dispute queue case by case now expects the evidence gathered and drafted before they start their work. AI has collapsed the distance between wanting something done and it being done. This is where you come in. You'll own the AI assistant that works on a merchant's behalf across Adyen – one that can find and read their data, provide insights, take real actions, and know where its limits are. You'll build some of what it can do yourself, and build the foundation that lets teams across Adyen contribute the rest – reporting and insights, disputes, configurations, and everything that follows. And you'll own how merchants experience these capabilities, as our assistant grows from answering questions to doing the work. By allowing merchants to operate Adyen themselves – accurately, instantly, at any hour – we’ll enable them to go live faster, get more from our platform, and grow, while we in turn unlock growth for Adyen. What you’ll do • Set the vision for how merchants will run their business on Adyen through an assistant that works alongside them, and build the multi-quarter strategy that gets us there. • Build AI Assistant capabilities. Decide what it can do on a merchant's behalf and how it strings work together – what it should handle on its own, what it should confirm first, and what it should never touch. • Ship to drive outcomes. Take capabilities from idea to production, and drive measurable results for customers and for Adyen. • Set the bar for quality and safety. Define what good looks like for merchant-facing agentic capabilities at Adyen, and make it something teams can measure themselves against. • Enable teams across Adyen to build into your surface. Get product teams across domains contributing capabilities to a shared foundation, and guide how it comes together. • Galvanize cross-functional teams across product, design, engineering, analytics, commercial, marketing, and legal to move with velocity. • Go deep with customers and data to pressure-test strategic choices and ensure your team is building solutions customers genuinely use and value. Who you are • AI-Forward Product Sensibility & Experience. Hands-on experience shipping AI-native product experiences to real users – LLM-powered, agentic, conversational, or workflow automation. Strong, opinionated intuition for what "great" looks like in this emerging design space. • A Proven Track Record of Impact. You've built and scaled customer-facing products with material business impact, and you can point to what you personally owned and how you thought about it. • Strategic Thinking. Track record translating customer needs and commercial priorities into multi-quarter product strategies. • Product Execution. Demonstrated ability to drive complex programs spanning multiple teams and ship with velocity. • Excel in Ambiguity. Comfortable taking open-ended, undefined business problems and turning them into clear strategy, sequenced roadmaps, and high-velocity execution. • Analytical Rigor: Set clear metrics and use data to align on priorities, set targets, measure impact, and reset course as needed. • Cross-Organizational Leadership. Demonstrated ability to drive adoption of shared capabilities across teams with their own roadmaps and their own priorities, in a high-autonomy, bottom-up culture. • Simplicity On Top of Complexity. You've shipped clear, simple experiences on top of systems that are genuinely complicated — regulated, high-stakes, unforgiving of error. You go deep enough on the domain to earn simplicity, and you don't pass the complexity on to the customer. • Customer Obsession. Passion for deeply understanding the payment operations, finance, support teams, and more at some of the largest businesses in the world, and understanding what they need to excel and get the most out of our products. • 5+ years of experience building customer-facing products in high-growth tech or fintech environments Total Rewards & Compensation The annual base salary range for this role is $330,000 - $462,000. Compensation is based on factors including qualifications, experience, and location. Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more. In-office expectations This role is based in our San Francisco office. We're an office-first company and expect employees to work in-office at least 3 days a week on average. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while also supporting flexibility. Diversity, Equity, and Inclusion at Adyen We actively seek different perspectives to sharpen o