Engineering Manager - Site Reliability & Observability (x/f/m)

YOUR IMPACT We are looking for an Engineering Manager to lead an SRE team dedicated to platform reliability and observability within Platform Engineering. Your mission will be to grow and lead a team of Site Reliability Engineers, ensuring Doctolib's platform remains reliable, scalable, and resilient at a European scale across infrastructure, observability, and cross-cutting reliability initiatives. Your team drives reliability standards across 170+ applications, contributing directly to supporting 520,000 health professionals and 90 million patients in their daily healthcare journey. Working in the tech team at Doctolib means combining people leadership with technical depth, taking ownership of critical systems, and partnering closely with product and engineering teams to enable fast, safe delivery. WHAT YOU'LL DO Your responsibilities include but are not limited to: People Leadership - Lead, coach, and grow a team of Site Reliability Engineers, supporting their technical development and career progression - Create a culture of operational excellence, continuous improvement, and psychological safety within the team - Conduct regular 1:1s, performance reviews, and career development conversations - Recruit, onboard, and retain top SRE talent aligned with Doctolib's mission and values Technical Strategy - Define and evolve the reliability and observability strategy across the platform, covering infrastructure automation, logging, metrics, tracing, and alerting - Drive prioritization and roadmap planning for large-scale reliability initiatives, including SLOs, error budgets, and alerting standards across multiple product teams - Own the evolution of critical transversal services (e.g. secrets management, infrastructure as code tooling) that support secure, scalable infrastructure management across the organization - Advocate for and allocate resources toward reducing technical debt and improving developer experience Operational Excellence - Own the team's on-call experience and contribute to incident response processes, ensuring sustainable practices and continuous improvement - Lead postmortem reviews and drive systemic improvements to prevent recurring issues - Ensure high availability and reliability of the services your team owns Cross-functional Collaboration - Work closely with Product Managers, Engineering Managers, and architects to align reliability and observability capabilities with product and platform needs - Represent your team in engineering leadership forums, architectural reviews, and strategic planning sessions - Foster strong partnerships with software engineering teams to embed reliability practices early in the development lifecycle WHO YOU ARE Before you read on: if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply. You'll be a great fit if you: - Have at least 5+ years of software engineering or SRE experience, with a strong technical background in cloud-native environments (AWS, GCP, and/or Kubernetes-based) - Have 3+ years of engineering management experience, leading technical teams (ideally SRE, platform, or infrastructure teams) - Have a strong understanding of observability tooling and architecture (e.g. OpenTelemetry, Prometheus, Datadog, Elasticsearch) - Have experience with infrastructure as code (Terraform) and secrets management systems - Have a proven ability to balance technical depth with people leadership, able to mentor engineers, review technical designs, and guide architectural decisions - Are fluent in English It would be fantastic if you: - Have experience scaling SRE or platform teams in fast-growing, high-traffic environments - Have hands-on experience with backend programming languages (e.g. Go, Python, Ruby) - Have experience driving cultural and technical transformations - Appreciate working in regulated environments (healthcare, fintech, or similar); at Doctolib, data privacy and compliance are part of every engineering decision LIFE AT DOCTOLIB TECH - Our solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to country and healthcare specialty requirements. - Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native. - We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision here https://careers.doctolib.com/ai-careers/. Want to learn more about our tech culture and environment? Visit the Doctolib Tech site https://careers.doctolib.com/tech-doctolib/. WHAT WE OFFER - Free comprehensive health insurance (basic package) for you and your children - 25 days of paid vacation per year, plus up to 14 days of RTT - Free mental health and coaching services through our partner Moka.care - Work from abroad for up to 10 days per year thanks to our flexibility days policy - Lunch vouchers (Swile card) worth 8.50 euros per working day, with 4.50 euros covered by Doctolib - 50% reimbursement of your public transport subscription - Parent Care Program: receive one additional month of leave on top of the legal parental leave - Enrollment in Doctolib's long-term employee value sharing plan called DoctoGrowth - Relocation support in case of international mobility - Access to the best AI tools for coding, development, and dedicated training OUR INTERVIEW PROCESS - Recruiter Interview - Technical SRE Interview (System Design & Architecture) - Behavioral Interview (Leadership & People Management) - Engineering Management case study (team scenarios, prioritization, and conflict resolution) - Manager interview with Senior Engineering Leadership - At least one reference check We want your experience to be clear, respectful, and transparent. Learn more about our hiring process on our candidate experience page https://careers.doctolib.com/tech-doctolib/getting-hire