Associate - Operations

About the Team Meesho Grocery aims to revolutionise the way India shops for Grocery and towards that objective, we want to enable the lowest cost distribution for all daily needs. Grocery has the biggest share of the overall retail spend in India. It is projected to be a $800B market in 2024, of which the majority contribution comes from non-metro cities. The grocery market in Metro and Tier 1 has become crowded with a lot of players trying to solve the supply chain but the higher cost of logistics restricts these players from disrupting the lower-tier cities.At Meesho Grocery, we are building the most cost-effective distribution channel to disrupt the grocery market in lower-tier cities of India. Meesho Grocery is an early-stage mini start-up within Meesho with a completely different supply chain and modus operandi. We are a bunch of high-energy enthusiasts working towards creating something cool and big. About the Role We are looking for a detail-oriented, proactive, and operations-driven professional to join our team. As a Associate –  Operations. You’ll lead initiatives to design and optimize inventory handling, and order processing flows to improve seller efficiency, while ensuring compliance with quality standards. You’ll collaborate closely with central Control Tower & Process Excellence teams to enhance performance and pickup success. In addition, you’ll lead efforts in workforce productivity, training programs, and engagement strategies to build a high-performing and retained team. What you will do : • Oversee daily seller side operations to ensure timely and accurate pickup for optimum customer order fulfillment at targeted service levels. • Design, implement, and optimize material handling, and purchase order fulfillment processes to enhance efficiency and throughput. • Ensure strict adherence to quality and compliance standards across all processing centers. • Drive operational excellence to meet customer delivery timelines and improve delivery success rates. • Identify and implement cost optimization initiatives to improve overall operational efficiency and profitability. • Train, monitor, and enhance the productivity of seller personnel through structured programs and KPIs. What you will need • 1-3 years of overall experience with at least 1+ years in leading teams. • Experience with startups and fast-paced environments is an added advantage. • Experience of using Microsoft excel to analyze data and build POV. • Demonstrated ability to think strategically and tactically. • Deep understanding of business and customers. • Excellent verbal and written communication skills. • Proven ability to lead team and manage relevant stakeholders. About us Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities. Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India. Our Mission Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online. We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners. Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India’s e-commerce ecosystem. Culture and Total Rewards Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprise a comprehensive set of elements — monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or "Mantras," are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like “Problem First Mindset,” “Listen or Die,” our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles. We offer competitive compensation — both cash and equity-based — tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks. To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience. At Meesho, we are committed to creating an inclusive and accessible workplace where every individual can thrive. In compliance with the Rights of Persons with Disabilities Act, 2016, we uphold the following principles: Equal Opportunity: We ensure that employment opportunities are never denied on the grounds of disability if the candidate is otherwise competent to perform the job. Accessible Workplace: Our facilities are designed to be fully accessible, with amenities and assistive devices provided to support differently abled individuals in their work. Inclusive