Business Technology Operations Support Specialist

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara is hiring an Onsite IT Specialist to join the IT team that delivers the systems, support, and experiences our teams need to be as impactful as possible. As a member of the IT Helpdesk team, you’ll be responsible for troubleshooting and assisting users with their technology and access. Your assistance will enable our people to stay online and connected and to do their best work. This is an in office position requiring 5 days per week at our San Francisco, California headquarters. You should apply if: • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: • Help the Samsara team both at our San Francisco headquarters and online to resolve their tech problems. • Manage a ticket queue and seek opportunities to improve how we work. • Complete new hire onboarding, including ordering and provisioning laptops and client peripherals and managing system access. • Support hardware recovery and asset management • Manage office endpoints like printers, laptops, conferencing room equipment, and more.Manage employee access to Samsara’s cloud infrastructure. • Work closely with IT Specialists to deliver infrastructure projects and upgrades, including network connectivity, security audits, new SaaS rollouts/integrations, scripting activities, etc. Document IT policies and procedures. • Partner with adjacent tiers and teams for escalations and process enhancements. • Drive core operations that keep the company secure and productive. • Deploy and manage systems that foster collaboration and productivity at scale. • Plan and integrate the tools and services which run our workplaces. • Champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices. Minimum requirements for the role: • A college degree in a technical program (Computer Science, Information Systems, or other STEM field), or 4 years relevant job experience. • Minimum of 2 years of help desk or technical support experience. • Minimum of 1 year of experience working onsite supporting employees in an IT environment. • Basic networking experience • Strong spoken and written communication skills. • 8:00 a.m.–5:00 p.m. Monday–Friday (Pacific Time) availability and occasional off-hours support for urgent technical issues or special events. An ideal candidate also has: • Knowledge of Apple products (MacBooks, iPhones, etc.). • Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta, etc). • Experience with a ticketing system (Zendesk, ServiceNow, etc). • A passion for learning and doing new things in a fast-paced environment. • An affinity for working with all things electronic. The compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $42,840—$72,000 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for