Pricing Operations Lead

About the Team The Pricing & Monetization team is responsible for how our products create and capture value. We partner closely with Product, GTM, Finance, and Systems teams to design pricing models, packaging, and commercial strategies that support adoption, growth, and long-term scaling of the business. To thrive in this team, you need to be a proactive problem-solver who excels at bringing structure to ambiguous challenges. Our work demands strategic thinking, cross-functional collaboration, and precision in execution. Team members succeed when they are analytical, detail-oriented, skilled at balancing multiple priorities, and passionate about driving high-stakes projects forward to deliver meaningful results. About the Role We are looking for a Pricing Operations Lead to help translate pricing and packaging decisions into clear, scalable execution. You will work closely with pricing leaders and cross-functional partners across Product, Engineering, Billing, Finance, and GTM to ensure pricing changes are implemented accurately, system requirements are well managed, and launch decisions move from strategy to reality with discipline. You should be comfortable operating at the intersection of business judgment, systems thinking, and program management. This role will help shape the operating backbone for pricing implementation, support teams developing billing and related monetization systems, and ensure the pricing team's needs are represented clearly in cross-functional planning and execution. In this role, you will: - Lead the operational execution of pricing and packaging decisions from approval through implementation and launch - Translate pricing strategy, policies, and launch decisions into clear business requirements for billing, quoting, revenue, and related systems teams - Partner with Product, Engineering, Billing, Finance, and GTM teams to manage dependencies, scope tradeoffs, testing needs, and launch readiness - Own pricing-related requirement intake and prioritization on behalf of the pricing team, ensuring requests are clear, well managed, and tied to business needs - Support the design and implementation of new product, SKU, packaging, and billing configurations as pricing changes move into production - Establish lightweight but effective pricing operations processes, including governance, documentation, sign-offs, and issue tracking - Identify recurring friction in pricing execution and drive improvements that reduce ambiguity, delays, and rework You might thrive in this role if you: - Have 6+ years of experience leading pricing operations or closely related monetization, commercialization, or revenue operations work - Have a strong track record of helping implement complex pricing or packaging decisions across cross-functional teams - Can translate pricing intent into practical system requirements, launch plans, operating workflows, and stakeholder decisions - Have experience partnering closely with billing systems, product, engineering, finance, and go-to-market teams - Are highly organized and comfortable managing multiple workstreams, dependencies, risks, and timelines at once - Communicate clearly with both business and technical audiences, and can drive accountability without creating unnecessary process - Care deeply about operational precision, customer clarity, and building systems that scale as pricing complexity grows - Are a self-starter who can roll up your sleeves and operate effectively in a fast-paced, high-ambiguity environment About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. 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