(Senior) Manager, Sales, SME & Growth

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full. About the team The SME & Growth team helps ambitious businesses start, scale and operate internationally. We work across acquisition, activation, retention and expansion to build a consistent, insight-led commercial engine for our customers. Our team operates in a fast-paced, highly collaborative environment, partnering closely with Sales, Account Management, Customer Success, Marketing, Operations and Product. You will have the opportunity to take ownership early, solve complex commercial problems and grow your scope as the Vietnam business scales. What you'll do We are looking for a hands-on Sales Manager to lead and develop our sales representative team while strengthening commercial execution across the SME customer lifecycle. You will combine people leadership, sales management, commercial operations and performance analytics to improve funnel conversion, customer outcomes and revenue performance. You will work across the full funnel, from lead generation and qualification through conversion, onboarding, retention and expansion. This is an Onsite role based in Hanoi or Ho Chi Minh City. Responsibilities: - Lead and develop sales teams through regular coaching, one-to-ones, performance reviews, capability building and practical feedback. - Establish clear team targets, operating rhythms, KPIs and performance management processes across different sales activities. - Support pipeline generation, lead qualification, opportunity progression, renewals, cross-sell and upsell initiatives across the SME customer lifecycle. - Improve funnel conversion and customer outcomes by partnering closely with Sales, Account Management, Customer Success, Marketing, Operations and Product. - Build scalable processes, playbooks and best practices for lead management, account coverage, customer engagement, handoffs and sales execution. - Use performance data and commercial insights to identify gaps, improve productivity and recommend corrective actions. - Own sales performance analytics across the full funnel, covering productivity, conversion, revenue contribution, forecasting, retention, expansion and customer health. - Provide regular reporting and business reviews on team performance, funnel health, customer activity and revenue outcomes. - Drive continuous improvement in CRM hygiene, forecasting accuracy, reporting quality, sales process adherence and pipeline management. - Develop a comprehensive performance measurement framework and translate insights into commercial strategy, resource allocation and growth initiatives. - Act as a hands-on leader who balances people management, operational execution and strategic problem-solving. - Build a high-performing, insight-led commercial organisation with clear accountability across the customer lifecycle. Minimum Requirements: - 5+ years in fintech, banking, payments, or e-commerce, paired with a Bachelor’s degree in Business, Finance, Engineering, or a related field. - Proven track record managing commercial teams (Sales, CS, AM, or RevOps), setting targets, and coaching for high performance. - Deep understanding of revenue drivers and the end-to-end customer funnel, from lead generation through retention and expansion. - Skilled in using CRMs (e.g., Salesforce) and reporting tools to optimize productivity, drive growth, and build frameworks from scratch. - Background in consulting or business ops with strong problem-solving skills to turn complex issues into actionable playbooks. - Exceptional stakeholder management and presentation skills, with a focus on thriving in fast-paced, high-growth environments. - Prior background in consulting, strategy, business operations, revenue operations or management consulting will be an added advantage. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citiz