Enterprise Account Manager

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT WE’RE LOOKING FOR As part of the Braze Enterprise Sales Team, you will partner with Enterprise Account Executives within Braze’s portfolio of clients to ensure they are maximizing value from technology and services in order to develop and grow the relationship. This is a quota-carrying role, with the opportunity to work with some of the largest brands on the planet. WHAT YOU'LL DO • Commercially expand customer relationships in collaboration with the Account Executive. You will work in partnership, but have primary responsibility to develop and close those opportunities up to $100K • Pro-actively analyze customer product usage and identify “white space” within accounts and new business units for cross-sell and upsell opportunities • Partner closely with Account Executives, Renewals Managers and Customer Success Managers to identify upsell opportunities • Collaborate with additional internal departments, including but not limited to Solutions Consulting, Implementation & Onboarding, RevOps, Product, Legal and Marketing • Coordinate resources to drive feature exploration and adoption • Achieve quarterly upsell and renewals targets • Occasionally travel for onsite customer engagement, meeting with and selling to existing customers. WHAT YOU BRING • 3+ years of experience in Sales or Account Management, SaaS sales, with at least half of that time spent: • in a quota-carrying role • working with companies with 2,000+ employees • Drive, determination and accountability • Excellent product knowledge and ability to learn a feature-rich application • Outstanding verbal, written and stand-up presentation skills, with experience of presenting value propositions to executive teams • Intermediate to advanced knowledge of Google Office, MS Office Suite (Word, Excel, PowerPoint) and Keynote • Prior experience with salesforce.com CRM, or other CRM used to manage sales pipeline • Excellent organizational skills and time management abilities • Proven ability to quickly get up to speed on new cloud apps and tools • A proven networker in your daily life • Up-to-date on digital trends, especially in the mobile, web and email space • Background in Enterprise SaaS sales for Mobile and/or Marketing Technology a plus • Prior experience in a startup technology company a plus WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: • Competitive compensation that may include equity • Retirement and Employee Stock Purchase Plans • Flexible paid time off • Comprehensive benefit plans covering medical, dental, vision, life, and disability • Family services that include fertility benefits and equal paid parental leave • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend • A curated in-office employee experience, designed to foster community, team connections, and innovation • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching • Employee Resource Groups that provide supportive communities within Braze • Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN