Sr. Software Quality Operations Engineer

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. Sr. Software Quality Operations Engineer Leading the Future in Luxury Electric and Mobility At Lucid, we set out to create the most captivating luxury electric vehicles—vehicles that elevate the human experience, break conventional boundaries, and shape the future of sustainable mobility. The Role The Sr. Software Quality Operations Engineer drives end-to-end software quality operations across vehicle programs. This role ensures timely issue resolution, effective cross-functional coordination, executive visibility, and continuous improvement of software quality performance throughout the software development and release lifecycle. The successful candidate will serve as a central point of coordination for software quality activities, leading issue triage, quality governance, risk reporting, and release-readiness tracking. This role requires strong knowledge of software development and validation processes, disciplined program execution, and the ability to influence teams across Engineering, Validation, Program Management, Product Quality, Service, Manufacturing, and Functional Safety. What You'll Own Software Quality Operations and Issue Management • Lead software issue triage, prioritization, and tracking across multiple vehicle domains, programs, and software releases. • Drive cross-functional coordination to support timely root-cause analysis, corrective actions, validation, and issue closure. • Own critical issue review processes and provide clear visibility into software quality risks, blockers, dependencies, and resolution status. • Monitor defect backlog health, issue aging, closure performance, and recurring quality concerns requiring escalation or systemic corrective action. • Facilitate software quality review meetings and ensure clear ownership, accountability, decisions, and follow-through for open issues. Quality Governance, Metrics, and Executive Reporting • Develop and maintain software quality dashboards, KPIs, issue-aging reports, and executive-level status reporting. • Drive reporting and governance processes that improve organizational visibility, data integrity, prioritization, and decision-making. • Present software quality status, risks, trends, and recommendations to engineering leadership and executive stakeholders. • Analyze quality data to identify recurring failure patterns, program risks, and opportunities for process improvement. • Drive consistent quality governance practices across vehicle programs and software domains. Software Release Readiness • Support software release-readiness assessments by tracking open risks, critical defects, validation status, dependencies, and closure plans. • Partner with Engineering, Validation, Program Management, Product Quality, Service, Manufacturing, Functional Safety, and Cybersecurity teams to drive issue resolution and readiness alignment. • Monitor release criteria and provide fact-based quality status to support informed release decisions. • Escalate software quality risks that may affect customer experience, vehicle performance, compliance, launch timing, or release readiness. Continuous Improvement • Identify quality process gaps and drive improvements to issue management, reporting, governance, and escalation workflows. • Promote lessons learned, repeat-issue prevention, and disciplined corrective-action follow-through. • Advance the use of data analytics and reporting automation to improve software quality insight and operational efficiency. • Foster a culture of transparency, urgency, accountability, and continuous improvement across software development organizations. What Success Looks Like • Critical software issues are resolved efficiently with clear ownership and accountability. • Root-cause analysis, corrective actions, and validation activities are completed on time and tracked through closure. • Leadership has accurate, timely visibility into software quality metrics, risks, blockers, and program health. • Quality dashboards and KPIs provide actionable insights across programs and software domains. • Escalations are managed effectively and quality risks are addressed before customer impact whenever possible. What You Bring Minimum Qualifications • Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, Systems Engineering, or a related technical field. • 8+ years of experience in software quality, quality operations, program quality, software validation, issue management, technical program management, or a related technical discipline. • 5+ years of experience managing cross-functional issue resolution, quality reporting, KPI management, quality governance, or program execution activities. • Strong understanding of software development, validation, release processes, defect management, and corrective-action workflows. • Experience managing issue triage, corrective actions, executive escalations, and quality governance activities. • Han