Team Lead, Account Management, SME & Growth, CN

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full. HOW YOU'LL MAKE IMPACT Lead the front-line execution of Airwallex’s post-sale growth engine across our SME & Growth customer portfolio in China. You’ll coach and scale a high-performing team of Account Managers or Customer Success Managers, driving product adoption, upsell and cross-sell, long-term retention, and revenue performance. You’ll turn GTM strategy into effective account management playbooks, use KPIs and pipeline reviews to improve team performance, and act as an executive escalation point for key customers. You’ll also partner with Product, Engineering, Marketing, and Revenue Operations to turn customer feedback into product improvements, streamline customer-facing processes, and mitigate churn risks. You'll work from our Shenzhen or Shanghai office. Essentials - Over 5 years of experience in Account Management, Customer Success, or Sales, with at least 3 years in team management or direct line leadership, ideally in Fintech, SaaS, Payments, or Tech platforms. - A proven track record of leading front-line commercial or Account Management teams to achieve revenue and retention targets in a fast-paced environment. - Strong analytical and problem-solving skills, with experience using data to guide team priorities, pipeline decisions, and performance coaching. - A solid understanding of the fintech, cross-border payments, or digital commerce ecosystem. - Excellent communication, negotiation, and stakeholder management skills, with the ability to engage mid-to-senior-level decision-makers. - Hands-on experience in account planning, portfolio management, and executing adoption playbooks. - A bachelor’s degree or equivalent practical experience. Preferred - Experience scaling teams in high-growth technology environments or cross-border trade and fintech platforms. - Proficiency with CRM and reporting tools such as Salesforce, Looker, or SQL. - Familiarity with API-based payment products or complex SaaS solutions. YOU'LL THRIVE HERE IF - You have a track record of hitting your numbers, and you’re motivated by stretch goals. - You have experience at a fintech, payments company, or other highly regulated business. - You've worked in a high-growth or scaling environment and know what it takes to build systems that need to grow with the business. - You connect dots across functions and hold the big picture without losing grip on the details. - You say what you mean. You're direct, but you lead with respect. LEARN MORE ABOUT YOUR TEAM SME & Growth at Airwallex is about more than closing deals. We help small and mid-market businesses solve real financial challenges across borders: getting paid globally, managing multi-currency accounts, paying suppliers, and running spend across markets from a single platform. You're not selling a feature. You're helping founders and finance leaders replace fragmented financial operations with one global system that actually scales. It's a function for sellers who like to build, not follow a script: curious, resourceful, and comfortable figuring things out in markets that are still wide open. You get real autonomy to create value, build relationships, and move opportunities forward. If you want to sell a serious product, solve real problems for ambitious businesses, and build your career fast, this is a place to do it. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.