Associate / Sr. Associate- People Experience

About us Build the future of banking. Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences. Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in 2025. Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including: 1. Tachyon, our cloud-native banking stack built for population-scale systems 2. Cipher, our unified authentication platform for secure, high-volume banking environments 3. Digital Credit as a Service, enabling banks to launch credit lines on UPI 4. Elena, our intelligent and conversational AI platform for banking 5. Pixel, India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024 6. Sparrow, the leading card experience for non-prime cardholders in the US  …and more across cards, payments, lending, and core banking. We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work. If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground. If you would like to learn more about how we have grown and evolved over the years, watch our journey here. You can also explore our website and follow us on LinkedIn, Instagram,YouTube, and X. About the Role Owns the employee lifecycle - onboarding, transitions and offboarding - blending empathy with execution so every touchpoint reflects our culture, efficiency and care. You will partner with HR Business Partners, IT, Workplace and Finance to deliver accurate processes and experiences that keep employees confident, connected and supported from Day 1. Responsibilities 1. Onboarding & Assimilation • Own the end-to-end onboarding lifecycle, from pre-boarding to post-joining assimilation, with accuracy, compliance and a strong Day 1 experience. • Run orientation sessions on mission, culture and structure, and coordinate with IT, Workplace and HR on Day 1 readiness. • Facilitate assimilation programmes - new-joiner connects, check-ins, buddy programmes and milestone feedback. • Maintain a feedback-driven onboarding framework, using HR automation, AI-assisted drafting and self-service chatbots to cut manual effort and turnaround. 2. Offboarding & Exit Management • Manage offboarding end-to-end, from resignation to last working day, tracking timelines and process steps. • Coordinate clearance across IT, Finance, Workplace, HR Shared Services and reporting managers through to completion. • Issue exit documentation (resignation acceptance, relieving and experience letters) accurately and on time, and prepare and validate final settlement inputs for payroll within cut-offs. • Conduct exit interviews where applicable, capturing feedback and attrition trends to inform retention. 3. HR Operations & Data Governance • Maintain accuracy and integrity of employee data across HRIS and onboarding platforms. • Support lifecycle transactions - confirmations, internal transfers and related documentation. • Ensure compliance and audit readiness through timely updates and report validation. • Generate MIS and dashboard reports for reviews, using automation to streamline recurring outputs. 4. Engagement & Partnering • Drive site-level engagement, culture-building, celebrations and recognition that reinforce belonging. • Track engagement metrics and feedback to spot trends, using analytics tools to speed up sentiment analysis. • Partner with the HR Business Partner on lifecycle initiatives, pulse surveys and location-level interventions, providing on-ground operational support to employees and managers. • Work with Talent Acquisition, Finance, IT and Workplace to ensure smooth, accountable process delivery. Skills • HR Tools proficiency: Hands-on experience with Darwinbox, Fresh Services and MS Suite. • Operational excellence: Strong coordination, attention to detail and ability to manage multiple priorities to deadline. • Communication: Excellent interpersonal and presentation skills across diverse audiences. • Data & AI judgement: Comfortable using HRIS, Excel and generative AI tools efficiently, with sound judgement on accuracy, data privacy and manual review. • Culture champion: Empathy and energy to deliver people-first experiences in a fast-moving environment. Experience and Qualifications • Bachelor’s degree in Human Resources, Business, Industrial Psychology, or a related field. A Master’s degree is preferred. • 2–3 years of experience for Associate and 3–5 years of experience for Senior Associate in HR Operations, Onboarding, or Generalist roles, preferably within a technology or SaaS environment. Equal Opportunity Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from